By placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions.
General
We take every care to ensure that the information on this website is correct at any given time. Colour reproduction is as accurate as the photographic process will allow. Due to different monitor calibrations and JPG compression for web images, products may differ slightly in colour and vibrance than what is shown on screen. All our products are subject to availability. Kiss The Cook reserves the right to change product specifications and/or prices without any prior notice.
Copyright Protection
Our designs are subject to copyright protection either by Kiss The Cook or a third party from whom we have licensed the design(s)/motif(s). Authorisation to reproduce these must be obtained from the copyright holder(s). Failure to do so will result in the copyright holder's persuance for damages. Kiss The Cook cannot act as an intermediary in copyright requests between third parties.
Your Privacy
Any information you supply us will only be used to process your order. It may be necessary for us to contact you regarding your order if details are missing or unclear so please ensure that the email address and the contact telephone number you provide us with on your order are correct. We may use your information to send you details of any special offers you may be interested in. We will not pass your details on to any other company.
Out of Stock Items
If the item you have ordered is out of stock, we will notify you with an estimated and revised delivery. If this is unacceptable we will refund payment made for the item. Refunds will only be made via the original payment method (PayPal, RBS Worldpay or cheque).
Fabrics
Natural cotton canvas is untreated and will have slub threads in the fabric. White cotton, due to the manufacturing process, may occasionally contain some coloured fibres and slub threads woven into the fabric. Coloured cotton may occasionally contain fibres that have not taken the dye as well as some slub threads.
All cotton fabrics will shrink, on first washing, by about 5%. Please follow the care instructions as applicable. Coloured cottons will fade over time, so please wash like with like to avoid any colour "running". Line (air) dry cotton fabrics, never tumble dry.
It is essential to remove popper buttons from chefs' jackets before laundering.
To prolong the life of your embroidered items, please iron them on the reverse as your iron may catch and pull threads. Alternatively, iron on the front with a cotton cloth between the embroidered motif and the iron.
Sizes
All sizes are approximate and, due to the nature of manufacture, we cannot guarantee that the item you have purchased is the exact measurement given in our description. We have supplied these details in good faith and we may, occasionally, err on the side of caution when providing these measurements.
Personalised and Monogrammed Items
For obvious reasons, we can only refund or exchange these items if they are faulty or we have made a spelling error, so please ensure that you provide us with the correct details. If you have received a faulty item or if we have made a spelling mistake please contact us at customerservices@kissthecook.co.uk within seven days of receipt of your goods for details regarding return. Please do not return faulty or incorrectly spelled items without contacting us first as postage cannot be refunded on goods returned without prior notification.
Non-personalised or Monogrammed Items
Damaged Goods - please contact us at customerservices@kissthecook.co.uk within seven days of receipt for details regarding return. Please do not return damaged items without contacting us first as postage cannot be refunded on goods returned without prior notification.
If you have purchased the wrong item or you just don't like it - please return it within 14 days of receipt with a copy of your invoice showing the items you are returning. Provided that the returned items are in their original condition and sealed and tagged in their original packaging, suitable for re-sale, we will be happy to refund the cost of the item but not the cost of packaging and delivery. Refunds may take up to 14 days to process. Refunds will only be made via the original payment method (PayPal, RBS Worldpay or cheque). You will be responsible for the cost of returning the item as well as ensuring that it reaches us - in the UK please use Royal Mail Recorded Delivery so that you can track the item being sent. (Outside the UK please use your local postal service's tracked delivery option.) Please ensure that the item is suitably packaged for postage as we cannot make a full refund if the item is not suitable for re-sale. Personalised and/or Monogrammed items cannot be returned unless faulty or we have made a spelling error. (See Personalised and Monogrammed section above.)
If you wish to replace the item, you will need to order it through our website in the normal manner which will include our standard delivery charge.
If your package is returned to us by FedEx (for mainland UK deliveries) or Royal Mail (all other areas)- we will charge you the delivery cost again to have it re-sent. FedEx will leave a card if no one is available to sign for the package and you must contact them to arrange re-delivery (this can be a different address like your work address), if no contact is made, the package will be returned to us by FedEx. Royal Mail will only keep Special Delivery items for a maximum of seven days and after that they are returned to us. So please don't ignore FedEx's or Royal Mail's calling card if you are out when your item is being delivered.
To ensure that you receive your goods, please provide a delivery address where you know that there will be someone available to sign for your package - this may be your work address or your husband's/boyfriend's/girlfriend's/mum's address.
Special Offers
These may include end-of-season items, over-runs etc. These items are sold as described and are not subject to return, exchange or refund. Please read the description carefully before purchasing these items. We will describe faults, if any are present, as honestly as possible so that you know exactly what you are buying.
Customer Service
We would like you to be happy with our products and our service. However, in the event you feel you need to make a complaint then please contact customerservices@kissthecook.co.uk . We will respond to you within three business days and inform you of our intended action. 
