By placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions.
General
We take every care to ensure that the information on this website is correct at any given time. Colour reproduction is as accurate as the photographic process will allow. Due to different monitor calibrations and JPG compression for web images, products may differ slightly in colour and vibrance than what is shown on screen. All our products are subject to availability. Kiss The Cook reserves the right to change product specifications and/or prices without any prior notice.
Despatch Times
We endevour to despatch non-personalised goods within four to seven business days of receipt of order, however, during periods of heavy demand, such as Christmas, this may take a little longer. Personalised items may take between six and 14 business days to despatch. If we expect your order to be delayed more than our stated despatch times or if we are out of stock of an item you have ordered, we will let you know as quickly as possible.
We reserve the right to change despatch times without notification.
Please tell us in the "Additional Information" section at checkout if your order is required by a certain date and we will do everything to meet the date. Obviously, we cannot do this when we are closed for holidays and when our workshop is closed for maintenance, see below.
Please note: business days do not include weekends or UK Bank Holidays.
Payment
Payment is taken at the time of order. We accept most major credit and debit cards as well as PayPal payments. Please note that if you are paying by PayPal, the shipping address must appear on the order and not in "Notes to Seller" on your PayPal payment. We will despatch to the shipping/delivery address on the order which appears on your order confirmation. Should you wish to change this, then please notify us by email immediately (sales@kissthecook.co.uk) quoting your order number.
Workshop Closures
When we are closed for workshop and machine maintenance, stocktaking etc, we will state this in the "Important Information" box at the top of our home page and every product page and tell you when we will re-open for business. You may still order during these closures, however, we will be unable to deal with your order until we re-open. Please be aware that our despatch times will only come into effect from the date of re-opening. Also, we cannot respond to emails when the workshop is closed but we will respond as soon as possible when we re-open.
Copyright Protection
Our designs are subject to copyright protection either by Kiss The Cook or a third party from whom we have licensed the design(s)/motif(s). Authorisation to reproduce these must be obtained from the copyright holder(s). Failure to do so will result in the copyright holder's persuance for damages. Kiss The Cook cannot act as an intermediary in copyright requests between third parties.
Your Privacy
Any information you supply us will only be used to process your order. It may be necessary for us to contact you regarding your order if details are missing or unclear so please ensure that the email address and the contact telephone number you provide us with on your order are correct. We may use your information to send you details of any special offers you may be interested in and also to inform you of new products we have added to the website through our newsletter. We will not pass on or sell your details to any other company.
Out of Stock Items
If the item you have ordered is out of stock, we will notify you with an estimated and revised delivery. If this is unacceptable we will refund payment made for the item. Refunds will only be made via the original payment method (PayPal, RBS Worldpay or cheque).
Fabrics
Natural cotton canvas is untreated and will have slub threads in the fabric. White cotton, due to the manufacturing process, may occasionally contain some coloured fibres and slub threads woven into the fabric. Coloured cotton may occasionally contain fibres that have not taken the dye as well as some slub threads.
All cotton fabrics will shrink, on first washing, by about 5%. Please follow the care instructions as applicable. Coloured cottons will fade over time, so please wash like with like to avoid any colour "running". Line (air) dry cotton fabrics, never tumble dry.
It is essential to remove popper buttons from chefs' jackets before laundering.
To prolong the life of your embroidered items, please iron them on the reverse as your iron may catch and pull threads. Alternatively, iron on the front with a cotton cloth between the embroidered motif/text and the iron.
Sizes
All sizes are approximate and, due to the nature of manufacture, we cannot guarantee that the item you have purchased is the exact measurement given in our description. We have supplied these details in good faith and we may, occasionally, err on the side of caution when providing these measurements.
Our Returns Policy
1. Personalised and Monogrammed Items
For obvious reasons, we can only refund or exchange these items if they are faulty or we have made a spelling error, so please ensure that you provide us with the correct details. We are not responsible for spelling errors if you have approved a digital proof of your design/text, so please ensure that you check carefully before giving the go-ahead to proceed with the order. If you have received a faulty item or if we have made a spelling mistake (except where you have approved an incorrect spelling in the digital proof as above) please contact us at customerservices@kissthecook.co.uk within seven days of receipt of your goods for details regarding return. Please do not return faulty or incorrectly spelled items without contacting us first as postage cannot be refunded on goods returned without prior notification.
For hygeine reasons, we do not exchange Chefs' Hats unless they are faulty or we have made a spelling error, regardless of whether they have been personalised or not.
2. Non-personalised or Monogrammed Items
Damaged Goods - please contact us at customerservices@kissthecook.co.uk within seven days of receipt for details regarding return. Please do not return damaged items without contacting us first as postage cannot be refunded on goods returned without prior notification.
3. If you have purchased the wrong item or you just don't like it
Please return it within 14 days of receipt with a copy of your invoice showing the items you are returning. Provided that the returned items are in their original condition and sealed and tagged in their original packaging, suitable for re-sale, we will be happy to refund the cost of the item but not the cost of packaging and delivery. Refunds may take up to 14 days to process. Refunds will only be made via the original payment method (PayPal, RBS Worldpay or cheque). You will be responsible for the cost of returning the item as well as ensuring that it reaches us - in the UK please use Royal Mail Recorded Delivery so that you can track the item being sent. (Outside the UK please use your local postal service's tracked delivery option.) Please ensure that the item is suitably packaged for postage as we cannot make a full refund if the item is not suitable for re-sale. Personalised and/or Monogrammed items cannot be returned unless faulty or we have made a spelling error. (See Personalised and Monogrammed section above.)
If you wish to replace the item, you will need to order it through our website in the normal manner which will include our standard delivery charge.
Important Information regarding UK Delivery Charges
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Orders below £16 will incur a standard delivery charge of £2.95
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Orders above £16 and below £125 have a standard delivery charge of £3.95
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Orders above £125 and below £200 have a standard delivery charge of £7.95
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Orders above £200 and below £300 have a standard delivery charge of £10.95
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For orders above £300 - please contact us for a quotation
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We will use FedEx or Royal Mail as appropriate
Please note that most UK deliveries will require a signature. Your goods will be delivered by FedEx (mainland UK) or Royal Mail. (Single items are normally despatched by Royal Mail 1st Class Recorded Delivery.) In the UK, Royal Mail will only keep Special Delivery or Recorded Delivery items for a maximum of five to seven days before returning the package to us. If this happens, we will have to charge you again to re-deliver your goods - so please don't ignore Royal Mail's card if you are not at home when the postman calls!
If your delivery is made by FedEx and you are not there, a card will be left and you have the option of arranging another time for the delivery to be made or made to a different business address (perhaps you would like it delivered to your work address). You might, instead, wish to collect your package from the nearest FedEx depot - details on the card left by FedEx. Returned orders by FedEx, due to non-collection or failure to contact FedEx regarding delivery will require further payment to re-despatch.
To ensure that you receive your goods, please provide a delivery address where you know that there will be someone available to sign for your package - this may be your work address or your husband's/boyfriend's/girlfriend's/mum's address. (Please see the the note regarding PayPal shipping addresses in "Payment" above.)
Important Information regarding International Delivery Charges for orders with a value of less than £200 (please contact us for a delivery quotation if your order exceeds this amount)
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Within the European Union (EU) - UK postage charge PLUS £5.00
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Outside European Union but within Europe - UK postage charge PLUS £6.50
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United States, Australia, Canada & New Zealand - UK postage charge PLUS £7.50
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Rest of The World - UK postage charge PLUS £15.00
Where possible, international deliveries will require a signature. We reserve the right to cancel orders to countries that are prohibited by the UK government and/or Royal Mail. Returned orders, due to non-collection or other reasons will require further payment to re-despatch.
To ensure that you receive your goods, please provide a delivery address where you know that there will be someone available to sign for your package - this may be your work address or your husband's/boyfriend's/girlfriend's/mum's address. (Please see the the note regarding PayPal shipping addresses in "Payment" above.)
Local Taxes & Import duties
Outside Europe, your goods may be liable for import duties and/or other taxes for which you are responsible.
Special Offers
These may include end-of-season items, over-runs etc. These items are sold as described and are not subject to return, exchange or refund. Please read the description carefully before purchasing these items. We will describe faults, if any are present, as honestly as possible so that you know exactly what you are buying.
Customer Service
We would like you to be happy with our products and our service. However, in the event you feel you need to make a complaint then please contact customerservices@kissthecook.co.uk . We will respond to you within three business days and inform you of our intended action.
Acceptance of Orders
We reserve the right to accept or cancel an order without giving a reason for doing so.
